Tips & Articles

Here you will find further information on website maintenance, instructions for email, articles on scams and more.

If you have any suggestions for instruction sheets you would like to see included or topics you would like to learn more about, email us at

Domain Registration Scams

We would like to make customers aware of domain name registration scams that some companies are partaking in which we believe is misleading to some of our customers.

A number of companies including Domain Register Pty Ltd (ABN:127 506 807) and Domain Name Corp (ACN: 608 862 225) seem to have gained the postal address information of several domain owners and have been sending them domain registration forms disguised as domain renewal forms.

After acquiring this information, the group is sending out letters to .au domain owners which suggest they may lose their domain name unless they make a payment and renew their domain. The letters are misleading in that they are in fact asking domain owners to register a new domain name that is similar to their current domain name (a .com version of their domain for example) but the wording used in the letter sounds like the domain owner will lose their current domain name if they do not act fast and make the payment to this group.

WWW.ART would like to warn our customers against registering the .com domain equivalents. The charges per registration are disproportionately high compared to our pricing and the domain name is registered in an email address that you have no control over.

We originally heard about this scam in 2011 and the auDA wrote up this consumer alert about the group on 09/05/2011. We've recently heard reports from our customers that this group has been active and partaking in this misleading practice again.

Download Invoice Example

Setting up an email auto-responder in webmail

An Auto-responder is a reply that is sent to anyone who emails you, with a message explaining that you're out of the office, on holiday etc.

Instruction Sheet

My email mailbox is full / it says quota exceeded

If your mailbox becomes full on the server, you will have stop receiving new emails.

Instructions Sheet

Professional Email Signature

Need a professional email signature? Here are the instructions we would have provided you when yours was initially setup.

Instructions Sheet

WordPress Maintenance

Insert the instruction Steve has put together for maintaining the WordPress Install

Download Instructions Sheet

Need work instructions to enable you to manage an aspect of your online services, contact us to have them created and loaded to this page.